Facilitation Skills
Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness and creating easy ...
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- Description
- Curriculum
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| Module | Topics Covered |
|---|---|
| Introduction | |
| Course Objectives | |
| Module 1 | Understanding Facilitation, What is Facilitation?, When is Facilitation Appropriate?, What is a Facilitator?, Knowledge Check |
| Module 2 | Process vs. Content, About Process, About Content, A Facilitator’s Focus, Knowledge Check |
| Module 3 | Laying the Groundwork, Choosing a Facilitated Approach, Planning for a Facilitated Meeting, Collecting Data, Knowledge Check |
| Module 4 | Tuckman and Jensen’s Model of Team Development, Stage One: Forming, Stage Two: Storming, Stage Three: Norming, Stage Four: Performing, Knowledge Check |
| Module 5 | Building Consensus, Encouraging Participation, Gathering Information, Presenting Information, Synthesizing and Summarizing, Knowledge Check |
| Module 6 | Reaching a Decision Point, Identifying the Options, Creating a Short List, Choosing a Solution, Using the Multi-Option Technique, Knowledge Check |
| Module 7 | Dealing with Difficult People, Addressing Disruptions, Common Types of Difficult People and How to Handle Them, Helping the Group Resolve Issues on Their Own, Knowledge Check |
| Module 8 | Addressing Group Dysfunction, Using Ground Rules to Prevent Dysfunction, Restating and Reframing Issues, Getting People Back on Track, Knowledge Check |
| Module 9 | About Intervention, Why Intervention May Be Necessary, When to Intervene, Levels of Intervention, Knowledge Check |
| Module 10 | Intervention Techniques, Using Your Processes, Boomerang it Back, ICE It: Identify, Check for Agreement, Evaluate How to Resolve, Knowledge Check |
| Assessment | |
| Post-Test | |
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Course details
Lectures
1
Level
Advanced
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