| Introduction |
| Course Objectives |
| Module 1 |
Understanding Knowledge Management, What is Knowledge, What is Knowledge Management, A Brief History, Applications in the Workplace, Knowledge Check |
| Module 2 |
Dos and Don’ts, Data, Information, and Knowledge, The Tacit Mode, The Explicit Mode, Identifying Conversion Categories, Knowledge Check |
| Module 3 |
The Knowledge Management Life Cycle, Understanding Episodes, Acquisition, Knowledge, Integration, Knowledge Check |
| Module 4 |
The New Knowledge Management Paradigm, Paradigms of the Past, The New Paradigm, Implications and Applications, The Knowledge Management Endgame, Knowledge Check |
| Module 5 |
Knowledge Management Models, The Nonaka and Takeuchi Model (SECI), Wiig Model, Kakabadse Model, Boisot Model, Knowledge Check |
| Module 6 |
Building a Knowledge Management Rationale, Why Rationale is Necessary, Building a Business Case, Finding Success Stories, The Commoditization/Customization Model, Knowledge Check |
| Module 7 |
Customizing Knowledge Management Definitions, Components of a Knowledge Management Definition, Customizing the Components, Sample Definitions, Creating a KMBOK, Knowledge Check |
| Module 8 |
Implementing Knowledge Management in Your Organization, Gathering Support, Identifying Opportunities for Revenue Streams, Key Knowledge Management Techniques, A Map for Success, The No-Budget Scenario, Knowledge Check |
| Module 9 |
Tips for Success, About the Chief Knowledge Officer, Knowledge Management Skill Checklist, The Knowledge Management Imperative, The Hype Curve, Barriers and Helpers to Success, Knowledge Check |
| Module 10 |
Advanced Topics, The Knowledge Management Maturity Model, Absorptive Capacity, Rustiness, Process Model Types, Knowledge Check |
| Assessment |
| Post-Test |