| Introduction |
| Course Objectives |
| Module 1 |
Introduction to Sensitivity Training, Definition, History, Who Needs it?, Goals, Knowledge Check |
| Module 2 |
Benefits, Raising Awareness, Interaction, Behavioral Changes, Productive Workplace, Knowledge Check |
| Module 3 |
Stereotypes, Explicit, Implicit, Purpose, Effects, Knowledge Check |
| Module 4 |
Discrimination, Employer Responsibility, HR and Best Practices, Elephant in the Room, Overcoming Stereotypes, Knowledge Check |
| Module 5 |
Sex and Gender Stereotypes, Employer Responsibility, HR and Best Practices, Elephant in the Room, Overcoming Stereotypes, Knowledge Check |
| Module 6 |
Age, Employer Responsibility, HR and Best Practices, Elephant in the Room, Overcoming Stereotypes, Knowledge Check |
| Module 7 |
Disabilities, Employer Responsibilities, HR and Best Practices, Elephant in the Room, Overcoming Stereotypes, Knowledge Check |
| Module 8 |
Religion, Employer Responsibilities, HR and Best Practices, Elephant in the Room, Overcoming Stereotypes, Knowledge Check |
| Module 9 |
Handling Complaints (I), Develop Process, Publish Process, Train Employees, Assess Effectiveness of Process, Knowledge Check |
| Module 10 |
Handling Complaints (II), Gather Information from the Complainant, Evaluate the Credibility of the Complaint, Interview Those Involved, Take Action Against the Offender, Knowledge Check |
| Assessment |
| Post Test |